Return & Refund Policy

Returns Timeline

Items can be returned within 14 calendar days from the date of receipt, provided they meet the following conditions:

• Item is unopened and unused
• Item is in its original packaging
• All original tags, accessories, and documentation are included

Defective Items

If you receive an item with a manufacturing defect or missing parts, we sincerely apologize and are here to help. Please contact our Customer Service team immediately and we'll arrange a replacement or resolution as quickly as possible.

Non-Returnable Items

The following items are not eligible for return or refund under any circumstances (unless defective):

• Books, CDs, and DVDs
• Sale or discounted items
• Personalized or custom-made products
• Products with extended delivery time
• Clothing or footwear without original tags or packaging
• Electronic items with a broken or removed seal
• Items not in original condition or packaging
• Items damaged due to misuse, negligence, or normal wear and tear
• Assembled, installed, altered, or previously used items (unless defective)
• Hygiene-sealed items once the seal has been opened

Return & Exchange Processing Time

Once your return request is approved, here's what to expect:

• Pickup arranged within 1–2 working days after your request
• Replacement delivery within 2–5 working days after inspection and approval
• Refunds processed within 14 working days after approval, as per government regulations

Eligible Locations

Returns and exchanges are accepted only for orders delivered within the following countries:

• Qatar
• United Arab Emirates (UAE)
• Oman

Seasonal Restrictions

Please note that returns may not be accepted during peak shopping seasons, including:

• Month of December
• One month prior to the start of Ramadan