Refund policy

Return & Refund Policy – Kiddy Zone Qatar

Returns Timeline

Items can be returned within 14 calendar days from the date of receipt, provided they are unopened, unused, and in original packaging.

Pickup for returns or exchanges can be arranged upon request. Additional charges may apply.

Defective Items

If you receive an item with a manufacturing defect or missing parts, please contact our Customer Service team. We’ll be happy to assist you with a replacement or resolution.

📧 info@kiddyzone.com

Non-Returnable Items

The following items are not eligible for return or refund:

  • Books, CDs, DVDs

  • Sale or discounted items

  • Personalized products

  • Products with extended delivery time

  • Clothing or footwear without original tags/packaging

  • Electronic items with broken seal

  • Items not in original condition or packaging

  • Items damaged due to misuse or wear and tear

  • Assembled, installed, altered, or used items (unless defective)

  • Hygiene-sealed items once opened

Additional exceptions may be mentioned on individual product pages.

Return & Exchange Processing Time

  • Pickup: 1–2 working days after request

  • Replacement delivery: 2–5 working days after inspection

  • Refunds: Processed within 14 working days after approval (as per government regulations)

Eligible Locations

Returns are accepted only for orders delivered within Qatar, UAE, and Oman.

Seasonal Restrictions

Returns may not be accepted during peak seasons (e.g., December and one month before Ramadan), except for defective or incomplete items.

For any questions or support, contact us at info@kiddyzone.com.