General
You have 14 days from the date of purchase.
Items must be returned with the original receipt.
Our team can also assist with processing returns online if needed.
• They are defective, or
• They are opened but in very good condition, with no damage or heavy use
Refunds or exchanges are subject to inspection by our team.
A manufacturing defect includes issues that are present from first use, such as:
• Toy does not power on at all (with fresh batteries and correct setup)
• Loose internal wiring
• Missing parts from sealed packaging
• Paint peeling or decals lifting without play
• Electronic toy overheating or shutting off abnormally
• Mechanical parts jammed or misaligned from first use
• Sound or light features not working from day one
• Remote-controlled toys that will not pair or respond at all
These issues must be reported within 14 days of purchase.
Normal wear and tear is not considered a defect. This includes:
• Scratches, scuffs, bite marks
• Broken joints after play
• Cracked plastic from dropping
• Worn wheels, gears, or moving parts
• Battery corrosion
• Faded colors
• Bent or loose accessories after extended use
• Damage caused by water, sand, or humidity
We always start with what works best for the customer:
• Replacement or exchange is offered first
• Refunds can be arranged depending on the customer’s preference and the situation
All cases are handled clearly and fairly by our team.
• No damage
• No clear signs of opening
• Original protective packaging intact (for example: Labubu cover plastic)
Opened or damaged collectables are not exchangeable.
Rarity is not guaranteed.
This applies across all stores and online purchases.
We do not sell counterfeit or imitation items.
Occasionally, there may be exclusive online-only promotions.
• Free gift wrapping designs are available in all stores and online
• Gift receipts (price hidden) are available upon request
We offer toys that support learning through play — including creativity, thinking, coordination, and early development — without feeling like schoolwork.
• Encourage imagination or building
• Offer more than one way to play
• Grow with the child over time
Our team can help guide you toward longer-lasting play options.
You can order online and choose Click & Collect to pick up your order from the store.
Opening hours:
• Saturday to Wednesday: 10:00 AM – 10:00 PM
• Thursday & Friday: 10:00 AM – 11:00 PM
Email: info@kiddyzone.om
Our team is happy to help
Policies may be updated from time to time. If you’re unsure, our team will always clarify before purchase.
